Who is responsible for the SLA provided to a customer's Partner Interconnect?

The responsibility for the Service Level Agreement (SLA) provided to a customer's Partner Interconnect lies with the partner service provider. In a Partner Interconnect setup, Google Cloud collaborates with various service providers to allow customers to establish connections to its services. While Google may oversee the overall infrastructure and maintain service quality on its end, the specifics of the SLA related to the connecting service — including availability, performance metrics, and support responsibilities — are defined by the partner service provider.

Customers are responsible for their usage and configurations within Google Cloud but do not directly manage the terms outlined in the SLA given by service partners. Therefore, the partner service provider’s SLA terms dictate the expectations and commitments relevant to that customer's connection, making them the party responsible for meeting those service levels in the context of Partner Interconnect.